List of countries we ship to: Latvia, Estonia, Lithuania, Finland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Deliveries within Europe are made by Omniva. You can pick up your parcel in a Omniva parcel locker or by Omniva courier. Delivery to parcel locker usually takes 3-5 business days.
When purchasing goods and selecting delivery by parcel locker, please make sure that the dimensions of the parcel match the size of the locker.
The delivery time is different for each zone. When placing an order, please make sure that the delivery time to your country is suitable for you. Orders placed at weekends and public holidays are delivered according to the delivery times specified by Omniva. The e-shop cannot influence the delivery time specified by a third party.
If you want to have your parcel delivered by a courier to a convenient address, use the Omniva courier service. Payment shall be made according to the invoice before the parcel is received. Delivery by Omniva courier service usually takes 1-7 business days.
The courier will contact you in advance to specify the delivery time that is convenient for you.
Upon receipt of a parcel, you must sign the consignment note. Before signing the consignment note, please make sure that the packaging is intact. If you find a defect, you can return the package to the courier, stating that the package is damaged. If you are in doubt whether an item has arrived in intact condition, you can unpack the package in the presence of the courier and make sure that the contents are intact. If you find damage, please ask the courier to record and take a photo of the damage. After that, please contact us as soon as possible.